If a balance charge fails, Depositly tries again automatically. The buyer gets an email with the retry date and a link to update their card.
Where to find it
Depositly → Orders & balances → Deposits
What you see
Auto retry [date]: the charge failed and will be tried again on that date.
Action required: all automatic retries failed.
What to do
When a charge fails:
Wait for the automatic retry, or click Collect now to try again yourself.
Ask the buyer to update their card in the customer portal.
When you see Action required:
Contact the buyer.
Collect the balance yourself, send an invoice, or mark it as collected if they paid another way.
Good to know
You can change the wording of the payment failed email. See Customize your emails.