Buyers can ask to stop an order from the customer portal, for example to turn what they've paid into store credit. A request doesn't change anything by itself. It emails you and flags the order with a Stop requested badge.
Where to find it
Depositly → Orders & balances → Deposits → filter Stop requests
How to handle a request
Go to Orders & balances and filter by Stop requests.
Review the order in Shopify.
If you approve, cancel the order and issue store credit in Shopify. If not, contact the buyer.
Click Dismiss request in Depositly.
Good to know
To let buyers send store credit requests, turn it on in Settings → Customer portal. See Customer portal.